Introduction

This documentation outlines how to efficiently manage customer inquiries and private messages through the Smart Inbox module. By utilizing this feature, you can streamline your communication and enhance your customer service.

Accessing the Smart Inbox

To access the Smart Inbox, follow these steps:

1. Login: Log in to your account on the platform.

2. Smart Inbox: Find and click on the "Smart Inbox"  on the navigation bar on the left side of the page. This will open the Smart Inbox interface.

Managing Tickets

To manage tickets, follow these instructions:

1. Tabs: Within the Smart Inbox, you'll see two tabs: "Tickets" and "Private Messages."

2. Ticket Status: Under the "Tickets" tab, you can view open, closed, spam, archived, unread, and unassigned tickets.

3. Ticket Details: Click on a ticket to open it and view its details, including the customer's inquiry.

4. Reply and Actions: You can reply to the ticket and perform actions such as closing the ticket, archiving it, or marking it as spam using the icons at the top right corner of the ticket.

Viewing Private Messages

To view private messages, follow these steps:

1. Private Messages Tab: Under the "Private Messages" tab, you can view all private messages sent to your social media pages.

2. Message Details: Click on a private message to open it and view the content of the message.

3. Reply: Write your reply in the text box and click 'Reply' to send your message.

Conclusion

Congratulations! You've successfully learned how to manage customer tickets and private messages using the Smart Inbox module. By following these steps, you can provide timely responses to inquiries and messages, enhancing your customer service.

If you encounter any difficulties while using the Smart Inbox or need further assistance, please don't hesitate to contact our support team at support@sands-social.com. 

Thank you for choosing Sands-Social.